CARE Program in Dubai
An AI setup that worked well at handover will not stay that way on its own. Platforms release new features and change settings, connected systems evolve, source documents go out of date and users meet cases nobody anticipated. Without someone watching, quality can drift quietly. The CARE Program is Majlis Hub’s ongoing AI support and maintenance service, designed to keep delivered capabilities useful, controlled and understood by the people who depend on them.
CARE is scoped separately from installation and solution projects and is never added automatically. Together we agree what it covers: which systems or workflows, what will be monitored, how users raise questions, how changes are requested and approved, and how often we review the results with you. Typical activities include re-checking outputs against the original evaluation examples, applying platform and configuration updates, refining instructions, supporting users and making small, agreed improvements. Response arrangements are set as part of that scope rather than assumed.
Human oversight does not end at launch. The UAE Charter for the Development and Use of Artificial Intelligence includes human oversight, safety, and governance and accountability among its priorities, and the CARE Program gives those principles a routine: periodic review, recorded changes and a clear owner on your side for each decision. Larger changes, such as a new workflow or a newly connected system, are discussed and scoped as separate work so the agreed care stays clear. CARE usually follows an installation or solution Majlis Hub delivered. If your setup was built elsewhere, we start with a review before agreeing what we can responsibly support.
Who this is for
- Organisations that have completed an enterprise AI installation with Majlis Hub
- Teams running an AI automation, agent or dedicated system in daily work
- IT teams that want support with monitoring, updates and user questions
- Business owners who rely on AI outputs and want regular quality reviews
- Organisations whose AI tools were set up elsewhere and now need structured care
What we handle
Monitoring
Periodic checks of agreed outputs, usage and connections, so issues are noticed and discussed early.
Updates and configuration
Reviewing platform changes and applying approved configuration, permission or connector updates.
User support
A defined route for users to ask questions, report unexpected behaviour and receive guidance.
Optimisation
Adjusting instructions, workflow steps or settings when evaluation results or user feedback show room for improvement.
Quality reviews
Re-running representative examples against the original criteria and recording what has changed.
Scoped improvements
Small, agreed enhancements after delivery, with larger changes proposed separately.
Records and review meetings
A log of changes, findings and decisions, reviewed with your owner at agreed intervals.
What to have ready
- A description of the AI capabilities in use and who relies on them
- Any handover documentation, configuration notes or evaluation examples from delivery
- Administrator access arrangements, approved by your IT owner
- Known issues, user questions or changes you would like to make
- The business owner and IT contact who will approve decisions
- Relevant data, information security and AI-use policies, including recent changes
- How quickly different kinds of issues usually need attention in your organisation